Privacy Policy

Last modified 29 June 2018

Who is Responsible for Processing your data?

Identity: CYSTELCOM SISTEMAS S.A.U.

N.I.F. tax identification number: A82457367

Registered in: Mercantile Registry of Madrid in the volume 14.707, book 0, Folio 95, Sheet M-244036.

Postal address: C/ TORONGA, 23 OFICINA 1 CP: 28043 MADRID (SPAIN)

Telephone: 913881929

E-mail: customerservice@mhealthalert.com

Data Protection Officer (DPO): Seguridad y Privacidad de Datos S.L. - FORLOPD

DPO contact: infodpo@forlopd.es

How do we obtain your data?

Your data has been communicated to us from your service provider in order to provide the service that you contract with him.

Likewise, we obtain data directly from you by the use of the applications associated with the mHealthAlert platform and the permissions you grant us to access data from external applications.

Which type of data we obtain?

We collect the following personal information:

What do we do with it?

We process it for the following purposes:

Through the data provided by your company and the data you provide us through the use of the application, we can offer each of the functionalities supported on the mHealthAlert platform.

We will transfer your personal data to other private entities and public bodies to comply with the obligations derived from the Service Contract and current regulations. Therefore, for example, we will transfer your data:

For how long do we keep it?

We will store your personal data while our contractual relationship is in effect. Once it has ended, we will store it in accordance with current specific legislations. If you want more information on this, please don't hesitate to request more information from us through the following email address: customerservice@mhealthalert.com

What are your rights?

In accordance with Regulation (EU) 2016/679 of the European Parliament and Council of the 27th of April 2016 regarding the protection of physical personas with regard to personal data processing (GDPR), you have the rights to access, rectify or delete your personal data, or oppose or limit its processing.

You also have the right to request the Portability of your data (provided that this is technically possible) and to not be the object of profiles created (although we do not create profiles of any type.

In the case of not agreeing with the way in which we have processed your data, you have the right to make a claim.

To exercise any of the indicated rights, you must contact us using the following email address: customerservice@mhealthalert.com

You can also contact our Data Protection Officer using the following email address: infodpo@forlopd.es

In all cases, you must provide a copy of your DNI identity document or Passport in order to accredit your identity.

We will analyse your request and/or claim to provide a response and resolve the problem as quickly as possible.

If you still consider your personal data to have not been processed appropriately in accordance with the law, you can contact the control authority (http://www.agpd.es) and present a claim to it.